Privacy Policy for Offload

 1. Introduction

Welcome to Offload. At Offload, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform. By accessing or using Offload, you agree to the practices described in this policy.

 2. Information We Collect

a. Personal Data: 

We may collect personal information that you voluntarily provide, including:

Contact Information: such as your email address and name when you sign up or contact us.

User-Generated Content: including your written submissions, such as ‘Write and Offload in the community ’ entries and ‘Open Letter’ posts.

b. Usage Data:

We collect non-identifiable information on how our services are accessed and used, including IP addresses, browser type, and device information.

c. Voluntarily Provided Information:

When you interact with certain features (e.g., submitting a letter), you may choose to provide additional information that we retain as part of your experience.

3. How We Use Your Information

We use your data to:

   - Provide and maintain Offload’s services, including user support.

   - Improve, personalise, and expand our platform features based on user behaviour.

   - Communicate with you regarding your account, updates, or support issues.

   - Monitor usage to maintain security and troubleshoot technical issues.

4. Data Sharing and Disclosure

We do not sell or rent your data to third parties. We may share your data only as follows:

Service Providers: We use 3rd party software to process and store data as part of our service delivery. Each provider has its own data security and privacy practices.

Legal Compliance: We may disclose data when required by law or to protect our legal rights and the safety of our users.

5. Data Storage and Security

a. Storage:

Data is stored securely on 3rd part software as a live data service, meaning that no data is cached or stored in the infrastructure unless explicitly required.

b. Security:

We implement appropriate technical and organisational measures to safeguard your data, including encryption and restricted access protocols. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

c. Data Retention:

At Offload, we are committed to protecting your privacy and maintaining a safe space for your stories. Here’s how we handle your data:

• Automatic Deletion: Unless you request otherwise, all content posted in Offload Open Letters or other public areas will be automatically removed after 30 days to ensure privacy and minimize stored data.

• Option to Retain Data: If you would like your content to remain accessible on Offload Open Letters, you can give us permission to keep it for longer. We will check in with you again after two months to confirm if you'd like to retain it further.

• Maximum Retention Period: We will not retain any user content longer than 12 months, even if permission is granted, unless explicitly required by law.

6. Data Transfers

If your data is processed outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your information.

7. Your Rights

Under UK GDPR, you have rights concerning your data:

Right to Rectification: Correct inaccuracies in your data.

Right to Erasure: Request deletion of your personal data.

Right to Restrict Processing: Limit how your data is used.

Right to Data Portability: Receive a copy of your data in a structured format.

To exercise these rights, please contact us at contact@offloadhealth.com.

8. Cookies and Tracking

Offload may use basic cookies and similar technologies to provide essential site functionality. You can manage your preferences directly on your browser or device settings.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. If changes are made, we will notify you through our platform.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us on the contact us page in the user dashboard. 

Terms & Conditions for Offload

1. Introduction

Welcome to Offload. These Terms & Conditions govern your use of our platform. By accessing or using Offload, you agree to comply with these terms. If you disagree with any part of these terms, please do not use our services.

2. User Responsibilities

By using Offload, you agree to:

   - Provide accurate information when signing up.

   - Keep your account information secure.

   - Refrain from engaging in prohibited activities, including posting harmful, illegal, or abusive content. This is not allowed. And you will be removed with no refund. 

3. User-Generated Content

When you submit content (e.g., ‘Open Letter’ submissions), you retain ownership of that content. However, by posting, you grant Offload a limited license to display, use, and manage the content as part of our platform functions. Offload reserves the right to moderate or remove content that violates these terms.

4. Intellectual Property

All intellectual property on Offload, including trademarks, logos, and proprietary functions, is owned by us. You may not reproduce, distribute, or use our IP without written permission.

5. Disclaimer of Warranties

Offload is provided “as-is” without warranties of any kind, either express or implied. We do not guarantee that the platform will be error-free, uninterrupted, or that it will meet your expectations. Use of Offload is at your own risk.

6. Limitation of Liability

To the fullest extent allowed by law, Offload shall not be liable for any indirect, incidental, or consequential damages. Our liability to you shall not exceed the amount you have paid us in the 12 months preceding any claim.

7. Termination

We reserve the right to suspend or terminate your access to Offload at our sole discretion, particularly if you violate these terms.

8. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes will be resolved in UK courts.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. If significant changes are made, we will notify users through the platform.

10. Contact Us

For any questions about these Terms & Conditions, please contact us at:  

contact us page in the user dashboard.